We’re excited to share an update about your internet service. OneLink USA is joining Zentro, bringing together two teams committed to delivering reliable, high-performance internet and great customer care. Over the coming weeks, we’ll be working behind the scenes to ensure a smooth transition with minimal impact to you. As part of this transition, we will keep you updated here so you can easily find important helpful information. Check back often!

Property Managers

Your existing local OneLink USA contacts for account management and technical support remain the same. We value the team OneLink USA has built and are intentionally maintaining continuity to ensure your properties and management teams continue to receive the same high level of service and support, with additional enhancements to come over time.

The next invoices and separate communications for your bulk services will be sent to your AP departments from Zentro starting March 1, 2026.

Key points for residents:
  • Billing transition: Residents will begin seeing the Zentro brand on their bills as early as April 1st. They will receive new account numbers and a new billing portal, with clear instructions provided directly to them.
    • Same login, fresh start: Residents will continue to use their existing portal login credentials, but previous billing history will not appear in the new system.
    • If residents have questions about your balance prior to February 1, 2026, they may contact us at (800) 721-1710.
    • Autopay stays active: Autopay will remain in effect, and residents will not have to provide any new credit card information.
    • Invoice update: Going forward, invoices will no longer include a QR code that links directly to the new billing portal. The new link for billing and account management is provided below.
  • No change to service or support: Internet service, speeds, and reliability remain unchanged. Residents will continue to use the same trusted support contacts and phone number they rely on today.
  • Network continuity with future enhancements: While there are no immediate changes to service, we will be evaluating each property’s network for opportunities to enhance performance and add capabilities.
  • Direct resident support: Billing questions, service inquiries, and upgrade requests will be handled directly by the team you know and trust today.
Resident support contacts:

Phone support: (800) 721-1710
Existing service support and speed upgrades: reps@onelinkusa.com

We appreciate your partnership and trust. We’re excited to build on the strong foundation OneLink USA has established and look forward to supporting your properties with even more capabilities over time. Please don’t hesitate to reach out if you have questions or would like additional resident communication support.